YouNet

The Programme 

Currently, we are looking for one IT Helpdesk.  
 
Join us to write your own success stories! 
 
Apply before - 15 March 2025

What You Will Do

• Administer and operate computer network systems (LAN, WAN), and phone systems (VoIP). 
• Manage, install, and deploy end-user applications such as MS Office, Google Office, Adobe Photoshop, Illustrator, Acrobat Reader, Foxit, Unikey, etc. 
• Manage, install, and deploy end-user operating systems: MacOS, Windows, Ubuntu, etc. 
• Manage and provision user accounts on the Active Directory system. 
• Resolve network system issues, camera problems, phone issues, and office devices related to SLA. 
• Maintain, clean, and replace technology devices, office equipment (photocopiers, printers, scanners), and time attendance machines regularly. 
• Ensure the proper functioning of computers, network systems, and technology devices. 
• Safeguard company assets and equipment, ensuring timely updates on the asset management system. 
• Prepare reports, propose purchases and replacements, assist in inventory checks, and help in asset liquidation requests for approval management. 
• Perform other tasks as assigned by superiors.

Required Skills and Abilities

• Graduate with a diploma or degree in Information Technology, Electronics, or Telecommunications.

Optional:

• Experience in installing and troubleshooting operating systems: Windows, MacOS, Linux Redhat, Ubuntu, CentOS. 
• Experience with IT service desk tools: Jira, GLPI, ServiceNow, etc. 
• Proficiency in office software: Google Office Applications, Microsoft 365 (Word, Excel, PowerPoint, Power BI, etc.). 
• Experience in installing camera systems, access control systems. 
• Experience in installing LAN networks, Wi-Fi Mesh systems. 
• Over 1 year of experience in end-user support. 
• Certifications such as MCSA, CCNA, LP1, VCA/VCP are an advantage.

Skills Required:

• Ability to work independently and as part of a team. 
• Attention to detail, meticulousness, and ability to work under high pressure. 
• Good communication skills. 
• Organizational skills. 
• Time management skills.

About Us:

YouNet is the leading SocialTech Group creating value for enterprises by applying Social Technologies in a variety of business areas including sales, marketing, and operations.

Since 2009, YouNet Group has always been a pioneer in applying social intelligence and technology in the field of sales, marketing, and operations to bring about comprehensive business performance for customers in Vietnamese and international markets.

With the majority of clients being multinational companies and large-scale Vietnamese companies (most of our clients appear in the Fortune 500 and VNR500 lists), YouNet Group has uncountable industry practices related to business operations. 

As a result, we have extensive experience in providing strategic solutions for customers to adapt to the global 4.0 digital trend.