Genpact

The Programme 

Inviting applications for the role of MT, Collections  
 
We are looking for a Collections Representative who would be responsible for leading all collection and dispute resolution activities in accounts receivable and related settlement processes. 
 
In this role, you will be responsible for all the activities related to the Cash & Collection domain. 

• This includes the collection of invoices and the management of all related processes dispute identification and resolution, account reconciliation, credit balance disposition, and unclaimed property administration. 
• The Debt Collector will effectively communicate and support the collection goals, while providing quality customer service as well as actively pursuing knowledge of skills and tools to be used in all collection efforts. 
• Follow-up with various departments to get supporting documents/ info for dispute/deductions resolution. 
• Ability to balance, trouble shoot, and resolve recurring or occasional bottlenecks. 
• Effectively communicate and support the collection goals, while providing quality customer service as well as actively pursuing knowledge of skills and tools to be used in all collection efforts. 
• Receive notification for reimbursement and perform acceptability analysis within threshold. 

Required Skills and Abilities 

Minimum Qualifications: 

• Graduate. 

Preferred Skill set: 

• Excellent Interpersonal Skills. 
• Ability to learn ERP systems. 
• Good analytical and problem-solving skills. 
• Excellent MS Office skills including MS Excel.
• Good conceptual knowledge and experience in tax activities preferred. 

About Us: 
 
Genpact is a global professional services and solutions firm delivering outcomes that shape the future.  
Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.  
 
Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.