The Programme

Managing the team mailbox which receives help requests from internal and external customers.

What You Will Do

Main Responsibilities include:

  • Act on the requests from mailbox which would include provisioning user access, creating online reports for customers, fixing issues in the portals by working with application development teams etc.
  • The incumbent will be responsible for meeting the SLA’s and call metrics to respond to queries and change requests from field associates.
  • Preparing reports for management.
  • Should handle projects independently when required. Prepare standard process documents.

Required Skills and Abilities

  • M.Sc. (or equivalent) graduate with 0-2 years of industry experience.
  • Excellent written and verbal English communication skills.
  • Proficiency in MS Word, MS Excel and Powerpoint. Candidates who have advanced excel skills like writing Macros etc. will be preferred.
  • Good office management skills and excellent team spirit.