ACS Foundation

About Us

We are a leading firm of accountants and advisors with offices across Australia and New Zealand. Our values are the thread that is woven throughout everything we do, with our team members, our clients, and within the wider community.

1. Collaborative – Together we can achieve amazing things.

2. Aspiring – To unlock the potential in everyone.

3. Relationship Driven – In everything we do.

4. Enterprising – Innovative in our approach.

Responsibilities

We are looking to bring on a helpdesk professional with 3-5 years of experience. This individual will be crucial in helping clear the current backlog of tickets and providing general assistance to the helpdesk team.

• Assist in Level 1 IT Support through error troubleshooting and the resolution of technical issues, in-person and remotely.

• Manage your own individual ticket queue and escalate issues to Level 2 Support, where necessary.

• Involvement in hardware lifecycle management, deploying and retrieving hardware for reparations, as required.

• Creating technical documentation for error logs.

Required Criteria

• Minimum 3 years of experience in an IT Support role.

• Strong written and verbal communication skills.

• Studying towards or have completed tertiary study within Australia for an IT-related degree.

• Experience with Microsoft Office 365.

Desired Criteria

• Ideally, you will have prior experience with incident queue management software, such as ServiceNow or Citrix.

• Informed on the latest technologies, with a comprehensive understanding of technical terminology and software.

• Experience with Active Directory.